Professional Summary

Award winning IT professional with over 17 years of experience designing and managing innovative solutions requiring a wide range of IT technologies and cross-functional teams, geographically dispersed.  Repeated successes combining the technical and business aspects of product delivery, contributing towards highly efficient and adaptable solutions.  Expertise in knowledge management, healthcare, retail and telecom industries.

 

Solution Architecture R&D Management Product Management Budgeting & Risk Management

Team Building Development and Testing Project Management Knowledge Management

Business Intelligence Performance Optimization Marketing Customer Centric Selling

Awards and Distinctions

Architected a HIPAA claim processing engine for a clearing house which received “Best in Show” and “Technology for the Improvement of Claims Processing” in The Emerging Technologies and Healthcare Innovations Congress Awards of 2005

Board member of the Association of Business Process Management Professionals since 2008.

Professional Experience

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M2MSys® LLC

Lead Consultant

Washington,DC

06/02-Present

Architect and project manager in several B2B projects using the Microsoft server stack (BizTalk), marketing and training materials developer, and overall management of a BPM/Systemics consulting startup. For a complete project list, please refer to M2MSys Projects

Accomplishments:

Accomplishments:

• Supported customizations for over 20 customers, in different platforms and releases.
• Introduced a new quality procedures based on Six Sigma and software best practices that lead to an increase of quality of over 90% in all of the team’s processes.

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Cap Gemini

Principal Consultant

Denver, CO

11/97 – 05/00  

Lead a team of business analysts and developers responsible integration of billing and customer care software in CLECs and ISPs.

Accomplishments:

• Participated in the developed an API for the Daleen Billing and Customer Care system using MS-DCOM.

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CGI

Principal Consultant

Lisbon, Portugal

01/95 - 11/97

Lead a group of five team leads (over 40 people in total), responsibility for the operation of the billing & customer care, and OSS systems for Vodafone Portugal (1.5M subscriber - $100M/y).

Accomplishments:

• Designed a QA system to monitor billing/provisioning operations, which increased billing efficiency from 30 to 100% (no fatal errors during bill cycle) and tripled billing accuracy.
• Participated in a 30+ person team responsible for converting a mainframe VMS-DBMS-Cobol billing system into a client-server VMS- Sybase-C++ platform for the AMS offices in Denver, CO.
• Participated in strategic meetings to plan the roll-out of new products, impact of network upgrade and outages, collection actions, introduction of new roaming agreements, among others.

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Portugal Telecom

Programmer

Lisbon, Portugal

10/93 - 12/94

Participated in a three people team that designed and developed a VMS-Oracle-C solution to collect and process traffic data from Alcatel (SS7) and Siemens digital switches for Portugal Telecom Group

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Contractor

Clipper Developer

Lisbon, Portugal

04/92 - 12/94

Designed, developed, and supported a DBASE-Clipper enterprise wide application to process sports health insurance claims, for Jose De Mello Group is the Portuguese leader in Healthcare.

Education

1994 - Masters - Systems and Computers

Instituto Superior Técnico (IST), Lisbon


1992 – Bachelors – Electronics Engineering

Instituto Superior Técnico (IST), Lisbon

Languages

English, Portuguese, Spanish, French

International Work

• Europe, Canada, and Brazil.

Associations

Association of BPM Professionals Board Member

Languages

• English, Portuguese, Spanish and French